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Roadside Assist

24/7 Roadside Assistance

We pride ourselves on being there for our customers when they need us most. To ensure peace of mind as you travel, your new RV comes with 3 years of Jayco Roadside Assist.

We're Here for You

Jayco Roadside Assist is the sole specialised provider of emergency roadside support to RVs across Australia. With just one call you'll receive professional assistance when you need it most. With a new Jayco , you will receive this support 24 hours a day, 7 days a week, 365 days a year for a full 3 years from the first date of registration, compliments of Jayco.

What Does it Cover?

The Jayco Roadside Assist Program is designed to provide you with roadside support services in an emergency involving your RV and includes the following help:

Flat Tyre

We will arrange a service provider to change your flat tyre using your RV’s spare wheel. If your spare wheel is suitable and is used, Jayco Roadside Assist will reimburse you up to a maximum benefit of $150 (including GST) for the cost of the service provider's call out. Any additional costs (for example, replacement of tyres, tubes and valves) are at your own expense and responsibility.

Lockout / Lost Keys

If the keys to your RV are lost or inadvertently locked inside your unit, we will provide emergency support by arranging a service provider to help you locate a spare key, or help you gain emergency access to your RV. You will be reimbursed up to a maximum benefit of $160 (including GST) for the cost of the service provider's call out. Any additional costs are at your own expense and responsibility.

Emergency Towing

If your RV is immobilised, we'll arrange for towing by a service provider to the nearest suitable repairer. You must be present at your RV to assist and advise the service provider. Jayco Roadside Assist will reimburse you for emergency towing costs up to a maximum benefit of $1,000 (including GST) per incident.

Accommodation

If you cannot access your RV while it is at a workshop awaiting repairs, you will receive a benefit of up to $200 (including GST) towards accommodation costs for any single event. Any additional accommodation costs (including meals) are at your own expense and responsibility.

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